Commercial Online Training

We offer short accredited courses which develop the skills and knowledge of your workforce and give your employees recognised qualifications.

As specialists in commercial training, we will give your employees the skills that they can use in the workplace to help your business develop. 

Whether you’re looking for a course on health and safety, business skills or safeguarding, we’ll have one suitable for you. 

Online Health and Safety courses

COVID 19 Secure for Hospitality

Duration: 40 to 60 minutes

Price: £10

  • Pre-requisites: No prior knowledge needed
  • Assessment: Multiple-choice questions
  • Certificated: Highfield Completion Certificate

Returning to work and continuing our way of life is a growing concern among many people in these difficult times. We have developed our COVID-19 Secure for Hospitality course to help protect your staff and give them the confidence to carry out their daily duties while knowing how to prevent infection within a hospitality environment.

Areas covered

This course covers all the areas in our COVID-19 Secure for Offices course plus the following dedicated content.

  • Working with customers
  • Handling goods
  • Handling money
  • POS
  • Managing queues

Who is it aimed at?

Ideal for employees returning to a hospitality environment after working from home or being on furlough. This course covers preventing infection when working within hospitality and provides the necessary hospitality protocols to stay safe in relation to COVID-19.

COVID 19 Secure for Offices

Duration: 40 to 60 minutes

Price: £10

  • Pre-requisites: No prior knowledge needed
  • Assessment: Multiple-choice questions
  • Certificated: Highfield Completion Certificate

Returning to work and continuing our way of life is a growing concern among people many in these difficult times. Give them the confidence that they are protected.

Areas covered

  • Coronavirus
  • Risk assessment
  • Getting to work
  • Common areas
  • Customers and colleagues
  • Cleaning
  • Face and body coverings
  • Deliveries
  • Accidents and incidents 
  • Raising concerns

Who is it aimed at?

These training courses are ideal for businesses to issue to employees to complete either before returning to work or once they are back at work and will give your customers peace of mind that you are creating the safest possible environment.

Companies can use this certificate to display their commitment to COVID Secure training in the workplace.

COVID-19 Secure for Retail

Duration: 40 to 60 minutes

Price: £10

  • Pre-requisites: No prior knowledge needed
  • Assessment: Multiple-choice questions
  • Certificated: Highfield Completion Certificate

Returning to work and continuing our way of life is a growing concern among many people in these difficult times. We have developed our COVID-19 Secure for Retail course to help protect your staff and give them the confidence to carry out their daily duties while knowing how to prevent infection within a retail environment.

Areas covered

  • Coronavirus
  • Risk assessment
  • Getting to work
  • Common areas
  • Working with customers and colleagues
  • Cleaning
  • Face and body coverings
  • Handling deliveries
  • Accidents and incidents
  • Raising concerns
  • Working with customers
  • Handling goods
  • Fitting rooms
  • Handling money
  • POS
  • Managing queues

Who is it aimed at?

Ideal for employees returning to a retail environment after working from home or being on furlough. This course covers preventing infection when working within retail and provides the necessary retail protocols to stay safe in relation to COVID-19.

Display Screen Equipment

Duration: 20 to 40 minutes

Price: £15

Ideal for all employees, managers or apprentices who work with display screen equipment.

  • Pre-requisites: No prior knowledge needed
  • Assessment: Multiple-choice questions
  • Certificated: Highfield Completion Certificate

Highfield’s Display Screen Equipment (DSE) Short Course is designed to ensure that users of DSE set up their work stations effectively and ergonomically, avoiding the health risks associated with their use.

Learners undertaking this course will learn what DSE is, the health risks associated with its use, how to use DSE appropriately and the importance of correct posture and regular breaks. Finally, the course will outline the kind of support employers should provide for users of DSE at work.

Areas covered

  • What is DSE?
  • DSE health risks
  • Workstation design
  • Correct working position for DSE
  • Portable equipment
  • Identifying risks and safe working practices
  • Eye tests and eyewear
  • Assessing DSE

Who is it aimed at?

Any employee or manager who works with display screen equipment, such as display screens, laptops, touchscreens and other similar devices. This course can be used as a stand-alone module or included in an induction programme. It may also be useful as part of the on-programme phase of the new apprenticeship standards, helping apprentices integrate into the workforce effectively and efficiently.

Infection Prevention and Control - Including COVID-19 Secure

Price: £15

  • Pre-requisites: No prior knowledge needed
  • Assessment: Multiple-choice questions
  • Certificated: Highfield Completion Certificate

Learn how infections occur, the factors that can make a person more vulnerable to infection and the steps you can take to prevent infections from occurring.

This course can be used as a stand-alone module or as part of an induction programme and may be particularly useful for apprentices.

Companies can use this certificate to display their commitment to COVID Secure training in the workplace.

Areas covered

  • Combat pathogenic microorganisms
  • Protect the vulnerable
  • Reduce the risk of infection
  • Address personal hygiene
  • Use PPE effectively
  • Safely handle waste

Who is it aimed at

The ideal course for staff returning to work who want the knowledge of how to stay safe in the workplace and prevent infection and senior management & HR teams who want to provide a learning resource for staff and create a safe working environment

Online Business Skills courses

Communication

Duration: 20 to 40 minutes

Price: £15

Ideal for employee inductions, apprentices and employees at any level within the business

  • Pre-requisites: No prior knowledge needed
  • Assessment: Multiple-choice questions
  • Certificated: Highfield Completion Certificate

This course in Communication is designed to help your organisation understand the importance of good communication.

Learners on the course will learn what communication is, the different types of communication and the importance of context in communication. It will equip learners with the tools to identify barriers to communication and how to overcome them. Finally, learners will understand the importance of effective communication in the workplace and the potential consequences of ineffective communication.

Who is this aimed at?

This course in Communication is ideal for all levels of employee within a business and as part of the induction process for new employees. The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

Equality and Diversity

Duration: 20 to 40 minutes

Price: £15

  • Pre-requisites: No prior knowledge needed
  • Assessment: Multiple-choice questions
  • Certificated: Highfield Completion Certificate

‘Equality and diversity’ is about avoiding discrimination and ensuring that there is equal opportunity for all stakeholders, in turn leading to a positive company culture and better staff engagement levels. This short e-learning course is designed to help your organisation understand the importance of a culture of opportunity for all and teaches learners what is meant by the term equality and diversity, as well as the consequences of inequality.

Areas covered

  • What is meant by the term ‘equality and diversity’
  • Consequences of inequality
  • Human rights
  • The Equality Act
  • Inclusive and exclusive models of society
  • Promoting inclusion
  • Creating fairer workplaces

Who is it aimed at?

This course is useful for all levels of employee and can be used as part of the induction process for new employees. It is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

General Data Protection Regulations

Duration: 20 to 40 minutes

£15

Audience: All staff who handle data

  • Pre-requisites: No prior knowledge needed
  • Assessment: Multiple-choice questions
  • Certificated: Highfield Completion Certificate

This course is designed to help your organisation navigate the introduction of the GDPR. It covers all the essential information on how GDPR affects your business.

It is ideal for employees in busy workplaces who need to get up to speed quickly with the requirements of the GDPR.

Areas covered

  • What the GDPR is, and how it affects how your business collects data
  • The principles behind how you should process client data
  • The rights of individuals over their data, including subject access requests and the right to be forgotten
  • The GDPR requirements for your organisation
  • What data and personal data is
  • Data breaches and penalties

Who is this aimed at?

Any employee responsible for handling data, as well as their managers. It is particularly useful for employees responsible for managing or accessing databases.

Managing Conflict

Duration: 20 to 40 minutes

Price: £15

  • Pre-requisites: No prior knowledge needed
  • Assessment: Multiple-choice questions
  • Certificated: Highfield Completion Certificate

In order to reduce the risk of threatening or abusive behaviour in the workplace, it is vital to know how to effectively and confidently diffuse such situations. This e-learning is designed to equip your organisation with the skills and confidence required to effectively handle conflict situations.

Areas covered

  • What is workplace conflict?
  • Responses to conflict
  • Cultural differences
  • Different ego types
  • Breakdowns in communication
  • The behavioural cycle
  • The PEACE model
  • Conflict with customers
  • The HEAT technique
  • Patterns of behaviour
  • Distance zones
  • Physical conflict warning and danger zones
  • Impact factors
  • The BAP strategy

Who is it aimed at?

Ideal for all levels of employee within a business and as part of the induction process for new employees. It can also be used as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

Self-Awareness and Personal Development

Duration: 20 to 40 minutes

Price: £15

  • Pre-requisites: No prior knowledge needed
  • Assessment: Multiple-choice questions
  • Certificated: Highfield Completion Certificate

Learners on the course will understand what self-awareness and personal development is, and the importance of taking time to reflect and assess their own strengths, weaknesses and aspirations. The course will provide learners with the tools to effectively self-assess and set realistic goals for personal development. Finally learners will understand that through being self-aware, and taking positive steps, they can positively impact on all areas of their life and effectively embrace change.

Areas covered

  • What is self-awareness and personal development?
  • Reflection
  • The Importance of reflection
  • Strengths, weaknesses, opportunities and threats (SWOT)
  • Confidence
  • Personal development
  • Stages of skill development
  • Aspirations
  • Energy
  • SMART goals
  • Mission and vision statements
  • Attitude
  • Embracing change

Who is it aimed at? 

The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

Stress Management

Duration: 20 to 40 minutes

Price: £15

Audience: Any employee, manager or apprentice

  • Pre-requisites: No prior knowledge needed
  • Assessment: Multiple-choice questions
  • Certificated: Highfield Completion Certificate

This course is designed to help you understand work-related stress. The course will help you to understand what stress is, the common stressors and causes and the various strategies to manage work-related stress.

The course covers the importance of personal resilience and how this can help you to cope with stress, and finally will help you learn the steps to carry out a risk assessment for work-related stress.

Areas covered

  • Defining stress
  • The causes of stress at work
  • Effects of stress on job performance
  • Strategies for managing stress
  • Stress reduction
  • Stress and the law
  • Management of Health and Safety at Work Regulations
  • HSE’s management standards
  • Risk assessment for work-related stress

Who is this aimed at?

This course is ideal for any organisation and can be utilised as part of a workplace’s health and wellbeing programme.

This course can be used as a stand-alone module or included in an induction programme. It may also be useful as part of the on-programme phase of the new apprenticeship standards, helping apprentices integrate into the workforce effectively and efficiently.

Team Working

Duration: 20 to 40 minutes

Price: £15

Ideal for employee inductions, apprentices and employees at any level within the business

  • Pre-requisites: No prior knowledge needed
  • Assessment: Multiple-choice questions
  • Certificated: Highfield Completion Certificate

Working towards a common goal is vital in establishing a positive company culture and ensuring business objectives are met.

Teams in the workplace take many forms and sizes, but should always be bound by common objectives so that they work together to achieve a successful outcome.

Working as part of a team – along with relationship building and effective communication - is therefore integral to a business’s success.

About the course

This short course in Team Working is designed to help your organisation understand the importance of good communication.

Learners on the course will learn what teamwork is, and the different types of team and group personalities. It will equip learners with the tools to build effective relationships, highlight positive and negative characteristics and what motivates a team. Finally, learners will understand the importance of self-analysis, reflection and the importance of feedback that ultimately leads to effective and efficient teamwork.

Who is it aimed at?

Ideal for all levels of employee within a business and as part of the induction process for new employees. The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

Online Safeguarding course

Safeguarding Children

Duration: 20 to 40 minutes

Price: £15

Audience: Anyone with responsibility for the welfare of children

  • Prerequisites: No prior knowledge needed
  • Assessment: Multiple-choice questions
  • Certificated: Yes - Highfield Completion Certificate

This course introduces the roles, responsibilities and rights when it comes to safeguarding children.

You will learn the potential indicators of child abuse, the rights of the child, and the impact a parent or carer’s wellbeing can have on a child.

Ultimately, by the end of the course you will understand the steps you should take if you have concerns for a child’s wellbeing.

  • Recognise the potential indicators of child abuse – physical, emotional, sexual and neglect, including radicalisation, child trafficking and female genital mutilation
  • Understand the impact a parent or carer’s physical and mental health can have on the wellbeing of a child or young person, including the impact of domestic violence
  • Understand the importance of a child’s rights in the safeguarding/child protection context
  • Know what action to take if you have concerns, including to whom you should report your concerns and seek advice
  • Demonstrate an understanding of the risks associated with the internet and social networking
  • The basics of safeguarding legislation

Get in touch with the team