Customer Service Courses

Creating great customer experiences, that people want to talk about
Let's get hands on

Customer service is all about delivering exceptional customer experiences. After all, satisfied customers are loyal customers. All companies (regardless of sector or industry) want to turn their customers into their advocates.

Working in this field you’re going to be customer-facing. True, you might interact with your customers in a range of ways (face-to-face, email, social media or over-the-phone), but your professionalism, product knowledge and people skills will always shine through.

Or career-focused courses and programmes

Traineeship

Our Customer Services Traineeships are a great way for 16-24 year olds to develop first-hand experience of working within customer services in a range of sectors. You’ll also get essential work preparation training and work on your maths and English if required.

 

Customer Service Apprenticeships

Apprenticeships are simply jobs with training. You typically receive training to support your career 1 day a week. You get paid, gain a qualification as well as valuable skills and experience. Anyone between the ages of 16-65 can apply to become an apprentice.

 

Level 2 Customer Service Practitioner

Duration:
12 months

Work in:

  • Any industry
  • Contact centres
  • Retail
  • Webchat
  • Service industry
  • Any customer service point.

Includes:

On completing the apprenticeship, you are eligible to join the Institute of Customer Service as an Individual member at a Professional level.

Full specification:
Customer Service Practitioner, Apprenticeship Standard
 

As a Customer Service practitioner, you will provide customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

You can expect to greet customers, deal with orders and payments, as well as offering customer advice, guidance and support. You may be involved in fixing problems, offering after care, service recovery or gaining insight through measuring customer satisfaction.

Customer service is an essential role in modern business; you may be the first point of contact for your organisation and it’s up to you to ensure customers’ experiences are positive.

This Apprenticeship Standard qualification has been designed by 13 leading employers, so you can be sure that it meets the needs of business. Designed by: E.ON, BT, Berkeley Homes Ltd and Superdrug (to name a few).

Level 3 Customer Service Specialist

Duration:
15 months

Work in:

  • Any industry
  • Contact centres
  • Retail
  • Webchat
  • Service industry
  • Any customer service point

Includes:

On completing the apprenticeship, you are eligible to join the Institute of Customer Service as an Individual member at Professional level.

Full specification:
Customer Service Specialist, Apprenticeship Standard

A Customer Service Specialist is a professional for direct customer support within all sectors and organisation types. You’re the ‘champion’ for customer service in the business/organisation.

As a customer service expert, you’re likely to be relied on to train and upskill other members of staff. You’ll be the referral point for dealing with more complex or technical customer requests, complaints, and queries.

You’ll develop the advanced experience of: customer journeys, customer insight and the IT and digital technologies that underpin exemplary customer service.

This Apprenticeship Standard qualification has been designed by 10 leading employers, so you can be sure that it meets the needs of the modern retail industry. Designed by: Boots UK, BT, Capita and Northern Power Grid (to name a few).

Full specification: Customer Service Specialist, Apprenticeship Standard

Speak to one of our expert advisors to help you with your options
Customer Service Opportunities

We currently have no vacancies for Retail Customer Service apprenticeships. Sign up to be alerted when an apprenticeship becomes available.

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