Customer Service Apprentice Level 2

Sheriff House is registered as part of our parent company, All Saints Homeless Shelter. All Saints Homeless Shelter works to support homeless people across the region. Sheriff House has evolved from a private residence to bustling offices, and now, a vibrant space where people come together to work, collaborate, and connect.

Summary

Front of House Coordinator - Customer Service Apprentice

This role involves answering telephone enquiries promptly and courteously, handling customer requests, and maintaining a tidy and organised reception environment.

Administrative duties include filing documents and ensuring all records are kept up to date, as well as accurate data entry to support the smooth operation of the business. The coordinator is also responsible for conducting fire drills and lift checks as required, ensuring compliance with health and safety standards.

As the business operates across multiple locations, the Front of House Coordinator may be required to move between sites, adapting to different environments as necessary. Flexibility and a proactive attitude are essential for success in this role.

The ideal candidate will be organised, approachable, and able to multitask efficiently, demonstrating a commitment to maintaining high standards of safety and customer care.

Requirements and prospects

Desired skills

Strong communication and interpersonal skills, both written and verbal.
Basic IT proficiency, including familiarity with Microsoft Office applications.
Organisational skills and attention to detail.
Experience in customer service or administrative work is advantageous but not always essential.
Professional appearance and manner.
Ability to manage multiple tasks and prioritise workload efficiently.

Future prospects

Level 2 Customer Service Employees benefit from engaging in diverse projects, collaborating with talented colleagues, and gaining exposure to innovative practices in the industry. Whether you are looking to develop specialist expertise or aspire to leadership roles, you will find ample scope to shape your career and make a meaningful impact with us.

Things to consider

Applicants with a valid driving license is preferred as travel to and from our business locations will be required. If no license is held, applicants must be willing to travel to and from using public transport.

Training to be provided

Functional Skills Level 2 if required

Level 2 Customer Service

About the employer

All Saints Homeless Shelter

Sheriff House is registered as part of our parent company, All Saints Homeless Shelter. All Saints Homeless Shelter works to support homeless people across the region.

They also have a physical office, located in Nottingham, NG7. Sheriff House becamehas evolved from a private residence to bustling offices, and now, a vibrant space where people come together to work, collaborate, and connect.

At Sheriff House, we believe that workspaces should inspire. By offering flexible, fully serviced workspaces, we help businesses and individuals to thrive – without the burden of lengthy leases, hidden overheads, or admin distractions.

Address

17 Castle Gate Nottingham NG1 7AQ

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