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Customer Support Advisor CYQ JD & PS 24.06.08.doc

Central YMCA Qualifications (CYQ) is a government approved exercise and fitness specific awarding body. CYQ evaluate and provide quality assurance to both national and international Centres for their suitability to offer a full range of qualifications to candidates.

To provide first class customer support to CYQ’s approved Centres in the form of telephone and email correspondence, as well as contribute to the day-to-day administrative duties of the Customer Support Team. The successful applicant should be an enthusiastic and confident individual who places the highest priority on excellent customer support. They should be comfortable with handling inbound and outbound customer contact and be passionate about improving customer satisfaction. As well as this, the successful applicant will be keen to learn and continually develop their knowledge of our full range of qualifications and services.

An experience of working within an office environment and following administrative processes is preferable, but of much greater importance is that we find a driven individual who is keen to help further improve our reputation for providing excellent customer service. An understanding of the role and responsibilities of an awarding body, and in particular CYQ’s remit, is also highly desirable.